Loan insurance complaints rising - bbc.co.uk
16 March 2008
The Financial Ombudsman Service (FOS) says it deals with more than 800 complaints a week about payment protection insurance (PPI).
A spokeswoman said the number they were upholding was "unprecedented."
The insurance is supposed to pay out if someone is unable to relay a loan because of illness or redundancy.
But the insurance has been heavily criticised by consumer groups like Which?, which has launched an online tool make complaints simpler.
There are more than 12 million PPI policies in force.
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