Lloyds TSB Tops Most PPI Complaints List
16 September 2010
Once again, Lloyds Banking Group has topped the complaints table, attracting 22,242 complaints to the ombudsman in just six months.
The Lloyds Banking Group attracted almost twice as many complaints as the next highest company, Barclays.
Figures published today show that the banking group, which includes the Lloyds TSB, Halifax, Bank of Scotland and Black Horse brands, pulled in a total of 22,242 complaints in the first half of 2010, compared with 20,190 in the second half of last year.
Lloyds TSB Bank attracted nearly twice as many complaints as the next company in the tables. Barclays Bank came second in the table for the second six months running, with 7,991 complaints, of which 4,797 related to banking and credit and 2,205 to general insurance.
The financial ombudsman upheld 61% of the complaints against Barclays.
The ombudsman service received a total of 84,212 new complaints between 1 January and 30 June, a small increase on the 82,136 cases received in the second half of 2009, and a large proportion of which related to the sale of payment protection insurance. The majority of these complaints, which were included in the figures for general insurance, were upheld, including 96% of general insurance complaints against Black Horse, 95% against Barclays, 93% against Welcome Financial Services and 86% of those against Lloyds TSB.
View original article
